TwinBros Solutions
Support

Frequently Asked Questions

Everything you need to know about our website plans, support, hosting, e-commerce, and ad campaign services.

General

We build and manage websites for businesses that want a strong online presence without dealing with the technical side themselves.
Our services are best for small businesses, local service providers, startups, and businesses that want a professional website and ongoing support.

Website Plans

Our website plans include design, development, hosting, SSL, maintenance, updates, backups, monitoring, support, and monthly minor changes.
We build either a high-converting single-page website or a multi-page website (up to 5 pages), depending on your business needs. We’ll recommend the best structure based on your goals.
The $197/month Small Business Website plan is ideal for service-based businesses. The $297/month E-Commerce Website plan includes online store functionality, product listings, checkout setup, and payment integration.
We include up to 5 pages if a multi-page structure is used. For simpler businesses, we may build a single-page website with multiple sections for better conversion.
We offer a variety of enhancements depending on your needs, including booking systems, advanced forms, custom features, integrations, logo design, additional pages, and more. These can be added anytime for an additional fee as your business grows.
Yes. Every website we build is fully responsive and optimized for mobile, tablet, and desktop devices.

Hosting, Support & Maintenance

Yes. Hosting and SSL are included in our website plans.
We handle domain setup and connection. If you already own a domain, we can connect it. Domain purchase or renewal is billed separately.
Maintenance includes updates, backups, monitoring, security upkeep, and ongoing support to keep your website running smoothly.
You can submit up to 5 change requests per month. Requests are completed within a typical turnaround time and are intended for minor updates to your existing website.
Minor updates include content edits, photo changes, contact details, hours, and service updates. Design changes, layout modifications, styling updates, and adding new pages or major content are not included and are handled separately as additional feature.

E-Commerce

Yes. Our E-Commerce Website plan is designed for businesses that want to sell products online with a clean shopping experience and secure checkout.
Yes. We set up secure payment and checkout using trusted third-party platforms such as PayPal or Stripe. You maintain full control of your payment accounts. Any transaction fees, subscriptions, or platform costs are set and paid directly by you to the provider. We do not process or manage financial transactions.
Yes. The e-commerce plan includes help with product listings and ongoing store updates. Large imports or advanced catalog work may be quoted separately.

Pricing & Billing

The setup fee covers the initial design, development, structure, and launch work required to get your website live.
Yes. Our website plans are based on a 12-month agreement billed monthly.
Yes. Advanced features, custom integrations, major redesigns, portals, heavy development work, or larger content changes are quoted separately before work begins.

Add-Ons & Custom Features

Yes. Booking and appointment systems can be added as a paid add-on.
Yes. Logo design is available as an optional add-on.
Yes. We can quote custom features like portals, advanced forms, booking systems, integrations, memberships, or other business-specific functionality.

Ad Campaign Services

Yes. We offer Google Ads, Google Maps optimization, Facebook ads, and Instagram ads to help businesses attract local customers.
No. Ad spend is separate from the monthly management fee. Each plan lists the recommended ad spend range.
Yes. We include tracking and reporting so you can understand how your campaigns are performing.

Getting Started

Just contact us through the website and tell us about your business. We’ll guide you through the next steps and recommend the best plan.
We usually need your business name, services, contact information, branding materials if available, and any content or examples you want us to reference.